Welcome to the support center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Please provide your in-game username and the name of the world you are in.
To find your world, click on your username above the city and find the Worlds tab.

Preferably, please provide us also with your iOS version and device type.

Open A New Ticket

To update a previously submitted ticket, please use the form to the right.

Please provide us the world you're playing and your current nickname in that world.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.

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